Information About Payments, Shipping, and Returns
Thank you for your interest in my work. Making beautiful and useful stoneware and porcelain pottery is my passion. I make the best pots I can at affordable prices so you can use and enjoy them every day.
Shipping is included in the prices. I ship USPS ground. Packages go out 5-7 business days from receipt of payment – insurance and tracking number included. We sell to the Contiguous States: USA Only.
PayPal or Credit Card. If you would like to pay by check or cash please contact us.
On your receipt you may see: James A. Lorio
We offer local pickup at our studio at arranged times for 15% off at checkout. Local pickup is safe and contactless. Enter the coupon code at checkout: CURBSIDE.
Returns and Exchanges:
I hope you will be delighted with any purchase, but if not, you may return it unused, shipped within 10 days for a full refund.
You pay all return shipping costs.
PACKING FOR RETURN: Please reuse the original packing materials and make sure the piece is well wrapped and cushioned. I cannot refund or give credit for chipped, cracked and broken pieces or damage that occurred during return shipment if your shipper does not accept responsibility for the claim.
BREAKAGE: If you receive a piece that has been broken during shipment, please notify me within 24 hours with a photo of the condition of the pot. It is essential to save pieces and original packing materials for inspection and collection by our shipper.
Please contact me directly by email or by phone with questions or concerns.
Phone: 720 216 7015